what makes us special
MAGIC HOLIDAYS
A holiday with us, should still feel like a holiday and be magical this year, despite Covid-19. Therefore we have made some preparations to make your holidays safe and relaxing.
1. lives honest hospitality with heart and passion
Our credo is to spoil you from A-Z and to inspire you with our personal commitment. Your perfect holiday experience is our absolute focus.
2. panoramic location with view into the mountains - individual experience program
Central yet alone. Directly at the hiking trails and at the lift station our resort is ideal for all year round activities. Centrally located, it is only a few minutes walk to the village centre and the nearest golf course is also only 2km away. Numerous power places and impressive views are waiting to be discovered. We will personally show you the most beautiful places of our region: Whether you want to go on a hiking tour, bike or e-bike experience or a leisurely walk into the beautiful mountain world of the Hochkönig, our location offers peace, safety and plenty of space for your personal freedom.
3. healthy fresh products and best quality for your physical well-being
We attach great importance to the best ingredients for our delicious meals. Whether our own organic meat from the EBENGUT farm, the milk & cheese freshly produced by our farmers or the fish directly from the regional fish farm, here you can be sure to enjoy only the best and freshest goods.
4. sustainable and conscious use of resources
We are aware that we are allowed to live in a beautiful environment. We want to preserve this for you and also make our contribution to it. As a holder of the Austrian eco-label and the ECL label for Europe, we handle our resources with care. For example, we heat with district heating from the bio combined heat and power plant.
5. safety and service of our family
We love our country and would like to bring you closer to the beauty of Maria Alm. Our individual activity & leisure programme offers an incredibly extensive range of activities for connoisseurs and action fans alike, from a smart cooking course to hiking.
As a family, we pay a lot of attention to safety, so we are especially attentive to your stay. From top hygiene in all areas of the hotel to regular maintenance of all sports and leisure equipment, your well-being is always very important to us.
6. measures for a carefree time
We strictly follow the recommendations of international and local health authorities (including the WHO). Our hygiene protocols have been reviewed and adapted to the current situation. We have increased the frequency of all our cleaning processes, including disinfection throughout the hotel. Special cleaning agents are used for this purpose. Despite some changes, nothing will be missing! Because cordiality, good humour and creativity (and we have plenty of that!), even Corona cannot take away from us.
7. flexibility and security of your booking
We have expanded our cancellation policy to make it easier for you to plan your trip. For the whol winter season 2020/2021 you can postpone existing or new reservations up to 2 nights before arrival free of charge if your holiday cannot be started due to a Covid19 infection.
8. your arrival
The decision to open the border is the responsibility of the government of the country concerned. Therefore we offer our guests a flexible booking (see above).
9. service at its best
The intended minimum distance is no problem for us. We are pleased to offer you a top service from breakfast to the evening menu. You can also use our room service for a small extra charge.
10. our top trained service team
We implement the hygiene measures skilfully and perfectly for you. Emotions, good discussions and perfect service. Just as it should be.
11. Spa & weekly programme
The outdoor pool with whirlpool are normally open. Please make sure that there is enough space. We will extend the opening hours of the sauna area or, if necessary, introduce a reservation list to ensure even more privacy. We have also thought of our families: we will make our NATURE SPA accessible to families at certain times. Our active experience programme will take place as normal.
11. Spa & weekly programme
The outdoor pool with whirlpool are normally open. Please make sure that there is enough space. We will extend the opening hours of the sauna area or, if necessary, introduce a reservation list to ensure even more privacy. We have also thought of our families: we will make our Nature SPA accessible to families at certain times. Our active experience programme will take place as normal.
