Please inform us of any food intolerances and allergies in goof time so that we can take these into account.
Arrival and Departure
Check-in: Your room will be available in the HOCHKÖNIGIN from 2.00 p.m. on the day of your arrival. For arrival after 7.00 p.m. we ask for telephone notification. On the day of arrival the INDULGENCE PACKAGE PLUSbegins with sweet seduction.
Check-out: We ask you to vacate your room by 10.00 a.m. on the day of your departure. A later departure is possible, after consultation, up to 6.00 p.m. at 50 % of the room price (without dinner).
Please note that in the event of early departure or late arrival, the entire time booked will be charged.
We accept EC debit cards, Visa or MasterCard, prepayment and cash.
Booking and Payment Terms
BINDING BOOKING: Your booking is binding once the booking order and our confirmation are in writing. Your reservation will be confirmed after a deposit of approx. 30 % of the booking price has been paid – by bank transfer to Volksbank Salzburg, Maria Alm branch, or by credit card (please inform us of your credit card number and expiry date – Visa or MasterCard).
BANK DETAILS: Volksbank Salzburg eG Fil. Maria Alm IBAN: AT39 4501 0611 0977 3020 BIC: VBOEATWWSAL Reference: Name and reservation number
PRICES: Unless otherwise stated, the prices quoted are per person per day and include theHOCHKÖNIGIN-inclusive services and the statutory VAT. With the present price list, any previous price list loses its validity. If the prices stated in the booking confirmation deviate from this price list, the prices and general terms and conditions of the visible price list always apply in case of doubt. We communicate indicative prices with this price list. The prices on the Internet or in the offers sent by us apply. For services not used during the package weeks, no discounts will be made from the package price. All prices include ourINDULGENCE PACKAGE PLUS in summer and winter.
We ask you to come to dinner in appropriate clothing. We look forward to your appearance in classic and elegant evening dress.
We are happy to support you! We have several charging stations for electric vehicles at your disposal.
Please hand in your voucher at reception upon arrival.
Pets / Dogs
Upon requestwe can accept dogs in selected room categories. For this we charge an amount of € 30,00 per day (without food). Please understand that dogs are not permitted in the entirespa or in the restaurants.
Store your valuables safely and relaxed in the designated safe directly in your room. The instructions can be found directly on the safe. In case of negligent behavior no liability is accepted.
CHILDREN’S: Please note that no children can be accommodated in the Comfort Double Room Maria Alm and only one child can stay overnight in the Comfort Suite HOCHKÖNIGIN.
CHILD-ORIENTATED: In order to make the holiday with your children as beautiful as possible, we will, of course, provide you with the most important things for your offspring: Children’s chairs, bathrobes for children from 11 years, a baby monitor, cot, children's menu, and more.
We will gladly fill the minibar at your request for a fee. You will find the order card in your room.
In Maria Alm a local tax of € 2,00 per person and night will be charged. Children up to the age of 15 are exempt from local tax.
For all suites we exclusively reserve one garage space per unit (except for the COMFORT Suite and the SKY Suite HOCHKÖNIGIN). All guests of the main Maria Alm house, and the COMFORT Suite and SKY Suite HOCHKÖNIGIN receive a free outdoor parking space. On request, a garage space can be optionally rented for € 15,00 per unit and day (subject to availability).
The restaurants are open for your enjoyment from 07:30 a.m.
Our reception is staffed from 07:30 to 10:00 p.m.. We will be happy to help you with any questions and concerns.
WELLNESS PACKAGE VOUCHER: This must be redeemed per person and, without exception, between 09:00 a.m. and 1:00 p.m.. The voucher cannot be transferred to other people.
CANCELLATION: If your cannot use your SPA appointment, we ask you to cancel it at least 24 hrs in advance, as otherwise the full price will be charged.
Late Check-out for the Wellness and SPA Area until 2 p.m.: € 20,00 per adult and € 10,00 per child - only upon request and depending on availability. LATE CHECK-OUTfor the Wellness an SPA Area with the room until 6 p.m.: 50% from the room price - only upon request and depending on availability.
The NATURE SPA is open from 08.00 a.m. to 7.00 p.m.. All guests aged 16 and over are welcome. Infinity outdoor pool incl. rest areas on the 2nd floor also accessible for families - daily from 3 p.m. - 5 p.m.) We ask for mutual consideration!
The saunas are open from 1.00 to 7.00 p.m. from 16 years.
The Infinity Outdoor Pool can be used from 08.00 to 09.30 a.m. and from 3.00 to 7.00 p.m.. In summer from 08:00 to 19:00.
The FAMILY SPA is open from 07.00 a.m. to 7.00 p.m. for families with children.
The saunas in the FAMILY SPA are available from 3.00 to 7.00 p.m. (Not open at the moment!)
Cancellation Terms and Conditions
You are welcome to take out travel insurance through the link in your booking confirmation. This costs approx. 5 % of the price of the holiday. On request, we will gladly take care of booking travel insurance for you.
According to § 5 of the Austrian Hotel Contractual Terms and Conditions (AGBH), the following cancellation terms and conditions apply:
Up to 3 months before arrival you can cancel free of charge. We reserve the right to charge a handling fee of € 50.00.
From 3 months to 1 month before arrival we charge 40 % of the trip price.
From 1 month to 1 week before arrival the cancellation fee is 70 % of the trip price.
For cancellations within the last week before arrival, the cancellation fee is 90 % of the trip price.
In case of non-arrival or early departure, 100 % of the trip price will be charged.
As a special service we can offer you the Hotelstorno-Plus Insurance(including helicopter recovery costs). Further information such as the services and conditions can be found in your booking confirmation. These cancellation conditions are independent of whether the cancelled rooms are re-let in full or in part.
New!Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. More detailled information on this courtesy you will find here.
FREE CANCELLATION GUARANTEE UP TO 2 DAYS BEFORE ARRIVAL
This year, you can plan and spend your holiday even at short notice. For bookings with a departure before 28th November 2021 we will waive cancellation fees up to 2 days before arrival.
• If there is a travel warning for the province of Salzburg. • If the borders with Austria are closed due to Covid-19. • When the district of Zell am See is set to red at the Corona traffic lights. • If you yourself have tested positive for Covid-19. In this case we require the presentation of a positive test result. • If Covid-19 is conditionally not possible to ski in the Hochkönig ski area.
Should one of these situations arise, we will cancel your booking free of charge. We will convert the deposit you have already made into a voucher which can be redeemed at any time. The deposit will be refunded on request.
We assume no liability for items left behind and will return them on request and at your expense.
Please note that all our rooms and suites are non-smoking. Ashtrays are available on the balconies.
ROOM RESERVATIONS: In the HOCHKÖNIGIN we always endeavour to fulfil your room requests. Please understand that it is unfortunately not possible for us to confirm a specific room number or floor in the HOCHKÖNIGIN. This also applies to table requests in our restaurants.
SINGLE SUPPLEMENT: Prices for rooms and suites in single occupancy are available on request.