Booking information for your dream holiday

Allergies


Please inform us of any food intolerances and allergies in goof time so that we can take these into account.

Arrival and Departure


Check-in:
Your room will be available in the HOCHKÖNIGIN from 14.00 on the day of your arrival – on request and, if possible, earlier. For arrival after 19.00 we ask for telephone notification. On the day of arrival the GENUSSPENSION PLUS (INDULGENCE PACKAGE PLUS) begins with sweet seduction.

Check-out: We ask you to vacate your room by 10.00 on the day of your departure. A later departure is possible, after consultation, up to 18.00 at 50 % of the room price (without dinner).

Please note that in the event of early departure or late arrival, the entire time booked will be charged.

Bank Details


Volksbank Salzburg eG Fil. Maria Alm
IBAN: AT39 4501 0611 0977 3020
BIC: VBOEATWWSAL

Payment Options


We accept EC debit cards, Visa or MasterCard, prepayment and cash. In the case of cash payment we grant our guests a discount of 1 %.

Booking and Payment Terms


BINDING BOOKING:
Your booking is binding once the booking order and our confirmation are in writing. Your reservation will be confirmed after a deposit of approx. 30 % of the booking price has been paid – by bank transfer to Volksbank Salzburg, Maria Alm branch, or by credit card (please inform us of your credit card number and expiry date – Visa or MasterCard).

BANK DETAILS:
Volksbank Salzburg eG Fil. Maria Alm 
IBAN: AT39 4501 0611 0977 3020
BIC: VBOEATWWSAL
Reference: Name and reservation number

PRICES:  Unless otherwise stated, the prices quoted are per person per day and include the Magic Mountain inclusive services and the statutory VAT. With the present price list, any previous price list loses its validity. If the prices stated in the booking confirmation deviate from this price list, the prices and general terms and conditions of the visible price list always apply in case of doubt. We communicate indicative prices with this price list. The prices on the Internet or in the offers sent by us apply. For services not used during the package weeks, no discounts will be made from the package price. All prices include our GENUSSPENSION PLUS (INDULGENCE PACKAGE PLUS) in summer and winter.

Dress Code


We ask you to come to dinner in appropriate clothing. We look forward to your appearance in classic and elegant evening dress.

E-Charging Station


We are happy to support you! We have several charging stations for electric vehicles at your disposal.

Gift Vouchers


Please hand in your voucher at reception upon arrival.

Pets / Dogs


Upon request we can accept dogs in selected room categories. For this we charge an amount of € 20,00 per day (without food). Please understand that dogs are not permitted in the entire spa or in the restaurants. In summer you are welcome to book our dog travel package with bowl, blanket and treats for € 30,00 per day.

Hotel Safe


Store your valuables safely
and relaxed in the designated safe directly in your room. Die Anleitung dazu finden Sie direkt am Safe. Bei fahrlässigem Verhalten wird keine Haftung übernommen.

Children


CHILDREN’S RATES: Please see the children’s rates on our price list. Children’s rates and discounts are valid for children staying in the same room as two adults paying full price. Please note that no children can be accommodated in the Comfort Double Room Maria Alm and only one child can stay overnight in the Comfort Suite HOCHKÖNIGIN.

CHILD-ORIENTATED: In order to make the holiday with your children as beautiful as possible, we will, of course, provide you with the most important things for your offspring: Children’s chairs, bathrobes for children from 11 years, a baby monitor, cot, children's menu, and more.
 Minibar
We are happy to fill the minibar at your request. You will receive the order form in advance via email and you will find it upon arrival in your room.


Local Tax


In Maria Alm a local tax of € 2,00 per person and night will be charged. Children up to the age of 15 are exempt from local tax.

Parking


For all suites we exclusively reserve one garage space per unit (except for the Comfort Suite and the Sky Suite HOCHKÖNIGIN). All guests of the main Maria Alm house, and the Comfort Suite and Sky Suite HOCHKÖNIGIN receive a free outdoor parking space. On request, a garage space can be optionally rented for € 15,00 per unit and day (subject to availability).

Restaurant


The restaurants are open for your enjoyment from 07:30.

Reception


Our reception is staffed from 07:00 to 22:00. We will be happy to help you with any questions and concerns.

Spa


WELLNESS PACKAGE VOUCHER: This must be redeemed per person and, without exception, between 09:00 and 13:00. The voucher cannot be transferred to other people.

CANCELLATION:  If your cannot use your SPA appointment, we ask you to cancel it at least 24 hrs in advance, as otherwise the full price will be charged.

Late Check-out for the Wellness and SPA Area: € 40,00 per person, only upon request and depending on availability.

OPENING HOURS:

  • The Nature SPA is open from 08.00 to 19.00. All guests aged 16 and over are welcome.
  • The saunas are open from 15.00 to 19.00. In the case of bad weather the saunas will be available from 13.00.
  • The Infinity Outdoor Pool can be used from 08.00 to 09.30 and from 15.00 to 19.00.
  • The Family SPA is open from 07.00 to 19.00 for families with children.
  • The saunas in the Family SPA are available from 15.00 to 19.00.

Cancellation Terms and Conditions


The deposit is a handling fee and will only be refunded in the event of a cancellation if travel insurance has been taken out and a medical certificate is available. You are welcome to take out travel insurance through the link in your booking confirmation. This costs approx. 5 % of the price of the holiday. On request, we will gladly take care of booking travel insurance for you.

According to § 5 of the Austrian Hotel Contractual Terms and Conditions (AGBH), the following cancellation terms and conditions apply:

  • Up to 3 months before arrival you can cancel free of charge.
  • From 3 months to 1 month before arrival we charge 40 % of the trip price.
  • From 1 month to 1 week before arrival the cancellation fee is 70 % of the trip price. 
  • For cancellations within the last week before arrival, the cancellation fee is 90 % of the trip price.
  • In case of non-arrival or early departure, 100 % of the trip price will be charged.
As a special service we can offer you the Hotelstorno-Plus Insurance (including helicopter recovery costs). Further information such as the services and conditions can be found in your booking confirmation. These cancellation conditions are independent of whether the cancelled rooms are re-let in full or in part.

Lost Property


We assume no liability for items left behind and will return them on request and at your expense.

Rooms


Please note that all our rooms and suites are non-smoking. Ashtrays are available on the balconies.

ROOM RESERVATIONS: In the HOCHKÖNIGIN we always endeavour to fulfil your room requests. Please understand that it is unfortunately not possible for us to confirm a specific room number or floor in the HOCHKÖNIGIN. This also applies to table requests in our restaurants.

SINGLE SUPPLEMENT: Prices for rooms and suites in single occupancy are available on request.

SPECIAL FOR SINGLES: In the Comfort Double Room Maria Alm you will pay a surcharge of € 30.00.